Terms and Conditions

1. GENERAL TERMS
 

The www.myromanianstore.com website and the www.myromanianstore.com domain are owned and administered by S.C. ORIGINAL TRADITION S.R.L., with registered offices in Bucharest, sector 1,  6 Episcopiei Street, registered with the Bucharest Trade Register under the number J40/1840/2014, having C.U.I. 32799896 and tax attribute "RO" and bank account RO05BACX0000000980781001 opened at Unicredit Bank.
Using the www.myromanianstore.com website implies the acceptance of the Terms and Conditions below. We recommend reading them very carefully! SC ORIGINAL TRADITION S.R.L. shall assume the right to amend these provisions without further notice. The latest version can be accessed on this page.
Accessing/visiting this website by you is subject to the Terms and Conditions of use and involves your explicit consent thereof and constitutes the agreement between the parties.
The relationship between the parties is governed by the following legislative acts:

• O.G. (Government Ordinance) no. 21/1992 on consumer protection;
• O.U.G. (Government Emergency Ordinance) no. 34/2014 on consumers’ rights under contracts concluded with professionals;
• Law no. 363/2007 on the fight against unfair commercial relation to consumers and harmonizing regulations with the European legislation on consumer protection;
• Law 365/2002 on electronic commerce.

SC ORIGINAL TRADITION S.R.L. ensures the user limited access, on personal grounds (ordering online, informing) on the www.myromanianstore.com website and does not confer him the right to download or partially or fully modify the website, partially or fully reproduce the website, copy, sell/resell or exploit the website in any other manner, for commercial purposes or without the prior written consent of the commercial company.
The entire content of the www.myromanianstore.com website - images, texts, graphics, symbols, web graphics elements, emails, scripts, programs and other data - is the property of S.C. ORIGINAL TRADITION S.R.L. and its suppliers and is defended by the copyright protection law (Law no. 8/1996) and by the laws on intellectual and industrial property. The use of any of the elements listed above without the consent of S.C. ORIGINAL TRADITION S.R.L. shall be punished in accordance with the legislation in force.
The www.myromanianstore.com domain is owned by S.C. ORIGINAL TRADITION S.R.L. The use of this trademark, domain or trade names, logos and emblems, in direct or "hidden" form (such as, but not limited to, meta-tags or other indexation techniques, web search) without prior written permission shall be prohibited and shall be punished according to the law.
Any copyright infringement referral can be e-mailed to hello@myromanianstore.com.
The products presented on www.myromanianstore.com are marketed by S.C. ORIGINAL TRADITION S.R.L. The prices of the products can be changed at any time, without the need for prior notices. Check the final sale price before purchasing a product.
Also, S.C. ORIGINAL TRADITION S.R.L. may make amendments at any time to the www.myromanianstore.com website content, structure and accessibility amendments, may discontinue the provision of information on the website, without requiring a prior consent and without giving any notice to users or third parties. SC ORIGINAL TRADITION S.R.L. may limit the access to certain parts of the website, certain facilities/frames in the website, may impose limitations of access to certain IPs without notices and without any liability.

2. DEFINITIONS

S.C. ORIGINAL TRADITION S.R.L., through the www.myromanianstore.com online store, generically named my romanian store is referred to as "Supplier" and the products, texts and pictures on the www.myromanianstore.com website are referred to as "Content".

S.C. ORIGINAL TRADITION S.R.L. allows access to the www.myromanianstore.com website and implicitly to the content of the website for both visitors and users. By the term "Visitor" of the website is meant any natural or legal person who shall have free access to the website.
By the term "User" is meant any "Visitor" who registers as "User" by completing a registration form that will be useful when placing product orders on the website.

3. PRODUCTS AND PRICING POLICY

The products marketed through the www.myromanianstore.com website are the property of the Supplier. The Supplier guarantees that the products are new, and at the time of delivery they are accompanied by a tax invoice according to the legislation in force.
The products are offered within the limits of available stock. Therefore, S.C. ORIGINAL TRADITION S.R.L. shall retain the right not to honor an order if the product concerned is no longer in the current offer on the website and shall undertake to frequently update the product offer on the website, depending on the availability of the products in stock.
The prices presented on the website include V.A.T. (5% or 19% according to the legislation in force), but do not include delivery costs. The delivery costs are displayed in the "Delivery information" section, and in the "Complete the order" section, both the total price of the products (V.A.T. included) and the total price of the order (transport costs/delivery) shall be displayed.
S.C. ORIGINAL TRADITION S.R.L. undertakes to correctly display the prices and information regarding the characteristics and availability of the products on the website. However, system errors may occur in displaying or calculating the prices. In this case, the final price of the order shall be considered the one laid down on the phone together with the sales consultant of www.myromanianstore.com. If you encounter such inconsistencies, please report them at +40.31.422.0259 or write to us at our e-mail address hello@myromanianstore.com
The images posted on the website in front of the products are for presentation purposes, and the products delivered may be slightly different from those shown in the images. The www.myromanianstore.com website markets entirely manually manufactured products, but also products whose components parts are manually manufactured. All products are made by craftsmen, artisans and Romanian artists. There are no two identical products. The differences or small defects confirm the authenticity of the products marketed by my romanian store and are features of the manually manufactured products (partially or totally). The differences and small defects specific to the manually manufactured products (partially or totally) shall not be subject to guarantee and shall not be grounds for return.

4. INVOICING AND PAYMENT

The payment can be made with cash on delivery, by payment order/advance bank credit transfer (according to the pro-forma invoice issued by S.C. ORIGINAL TRADITION S.R.L.) or online with the credit card following the completion of the order.

• Payment with cash on delivery (available only in Romania)

The payment shall be made in full, in lei, at the value confirmed and highlighted in the invoice issued, to the commissioner making the delivery, at the time of receipt of the package.

• Payment by payment order/bank credit transfer

This payment shall be made in advance to the bank account of S.C. ORIGINAL TRADITION S.R.L. following the confirmation of the order and after the issuance of a pro-forma invoice with the value of the products ordered, according to the legislation in force. The tax invoice shall be issued following the confirmation of the payment and shall be sent to the beneficiary along with the products ordered.
The necessary data for making a bank transfer payment are:

• SC ORIGINAL TRADITION SRL
• VAT no RO32799896
• Trade Register Registration Number J40/1840/2014
• Registered offices: 6 Episcopiei Street, sector 1, Bucharest
• Unicredit Bank
• Millennium Branch
• IBAN account RON:  RO05BACX0000000980781001
• IBAN account EUR:  RO75BACX0000000980781002
• SWIFT: BACXROBU

• Online payment with the credit card

 
On the webiste www.myromanianstore.com online payments can be made with Visa, MasterCard, Maestro and Visa Electron credit cards via the payment processor MobilPay. The money will be withdrawn from the account when finalizing the order, after completing the card data and the amount of the order value, in the payment processor interface. For payments made using credit/debit cards by Visa and MasterCard (Visa/Visa Electron and Mastercard/Maestro) the 3D Secure system is used. This system guarantees that online transactions are as safe as any offline transaction (such as payments made at the ATM machine or in a shop via POS system). 3D Secure makes sure that all sensitive card information is being processed directly through the Visa and MasterCard systems and it is not stored or transferred in any way. Moreover, 3D Secure is a system that allows card owners to authentificate their online identity. The authentification process is made only with the security code known only by the card owner and is being processed only via Visa or MasterCard servers. 3D Secure system allows users to shop online with any card issued by Visa or MasterCard, including debit and electronic cards suchas Maestro and Visa Electron. Virtual cards issued by the two companies are accepted as well.
All tariffs for the goods presented on www.myromanianstore.com shall be expressed in lei (RON) and in euro (EUR) and they include V.A.T. The exchange rate at which the prices are calculated is 1 EURO = 4.50 RON.
In the case of online payments, my romanian store is not and cannot be held responsible for any other additional cost borne by the buyer, including but not limited to the foreign currency translation fees applied by the issuing bank of the credit card thereof, if the currency for issuing the credit card is different from RON/EURO. The responsibility for this action is borne only by the buyer.

5. DELIVERY AND TRANSPORT

The products ordered on www.myromanianstore.com are delivered across the country within 24 – 48 hours after the confirmation by our team. The deliveries are made by express DPD courier across the country, only in areas where extra-kilometers taxes do not apply. To make sure the delivery address is outside this range please visit www.dpd.ro before placing the order. If the delivery tax for the area with extra-kilometers taxes is bigger than the standard delivery fee charged by our website, one of our agents will contact the customers to find another delivery method.

The fragile products are bubble wrapped to protect them during transport.
The package will be shipped out to the address specified by the buyer when completing the order. It is recommended to indicate an address where the customer can be found on working days between 9 and 18 o’clock. The deliveries shall only be made during this period. If the customer is not found at the address given, within the mutually agreed timeline, the courier will return once again after he manages to make contact with him, after which the order will be returned to the premises, the customer bearing the costs of a new delivery, regardless of the value of the products ordered. ORIGINAL TRADITION will keep the goods ordered for 3 (three) days. After this interval, the order will be cancelled.

Pick-up in store is available only for online orders placed on the website and payed for with a card! my romanian store is located in Bucharest, on Episcopiei 6 street, near the Romanian Athenaeum, and is open as it follows:

• summer schedule from May to September: Monday to Friday 11:30-20:30 and Saturday-Sunday 12:00-20:00;
• winter schedule from October to April: Monday to Friday 11:30-19:30 and Saturday-Sunday 12:00-18:00.

The schedule can suffer changes during Easter, winter holidays and other national holidays. You can always check our social media accounts (Facebook & Instagram) as we always announce any schedule changes there.
Of course, you can always give us a call at +4031-422 02 59.

Orders are processed and delivered from Monday to Friday, except for legal holidays. The orders received after 2:00 p.m. will be processed and delivered the next day. The orders received on Friday after 2:00 p.m. will not be processed until next week, on Monday. The delivery term starts with the receipt of the order confirmation email. my romanian store shall not be liable for unforeseen delays. No deliveries are made to post office boxes or post offices.
S.C. ORIGINAL TRADITION S.R.L. shall retain the right to perform order confirmation before honoring them by contacting customers.
The reception of the products represents the customer's acceptance that the products arrived in good condition and correspond quantitatively and qualitatively to what it had been ordered, this being done at the time of signing the legal tax documents accompanying the package. The customer is obliged to receive the freight and, if everything is in accordance with the order, to sign the courier's documents. The number of products and the integrity of the package should be considered. If applicable, it is recommended to report any irregularity or lack of conformity in writing, both in the courier company's documentation and at hello@myromanianstore.com contact address. If the product received is damaged, it is recommended to return it in its original state without using it and without removing the labels. The loss or damage of the products ordered on the website shall be the responsibility of the customer, with the signature of the transport documents.
S.C. ORIGINAL TRADITION S.R.L. shall reserve the right to delay or cancel deliveries of products ordered if they cannot be honored due to grounds beyond ORIGINAL TRADITION, including (but not limited to): fires, explosions, floods, epidemics, strikes, government actions, wars, acts of terrorism, protests, civil disturbances, closed roads or other impediments of force majeure according to the usages of Romanian law. If delivery time is extended, all affected customers will be notified in advance.
SC ORIGINAL TRADITION S.R.L. shall retain the right to stop shipping orders to people who have not fulfilled their pecuniary or other obligations towards ORIGINAL TRADITION. Also, the agreement will be interpreted and executed in good faith. Any abuse will lead to the interruption of any contractual relationship. If, for various reasons, the customer refuses 3 orders or returned products, S.C. ORIGINAL TRADITION S.R.L. shall retain the right to refuse to honor future orders received for the same delivery address.
Custom duties may be charged for orders placed outside the European Union (EU). Where appropriate, the payment of these additional charges falls within the buyer's obligation. The charges will be paid upon receipt of goods. It is the customer's duty to check very carefully the local values of the custom duties/taxes before placing an order on the www.myromanianstore.com website and, if appropriate, to assume the payment of the amounts of the charges.

 

6. CONFIDENTIALITY OF PERSONAL DATA

For privacy policy issues, please access the following link: https://www.myromanianstore.com/en/terms-and-conditions

 

7. PROMOTIONS AND COMPETITIONS

S.C. ORIGINAL TRADITION S.R.L shall establish the regulations for the promotions and competitions they organize. These regulations are brought to the attention of the potential participants only through their own website www.myromanianstore.com or through the existing social media accounts, accounts managed by S.C. ORIGINAL TRADITION S.R.L. Only orders fully complying with the rules posted on the www.myromanianstore.com  website shall benefit from these promotions. Also, the promotions shall apply only to those orders that are registered by the company within the time period specified in the regulation and where the promotion is valid and only within the limit of available stock. SC ORIGINAL TRADITION S.R.L. does not guarantee stock availability of promotional products. We reserve the right to interrupt or cancel any promotion at any time without any prior notice.

 

8. GUARANTEE OF PRODUCTS

SC ORIGINAL TRADITION S.R.L. undertakes to present in a thoroughly and realistically manner all the products on the www.myromanianstore.com website. However, due to different monitor settings, the colors may be slightly different in reality. All products on www.myromanianstore.com are manufactured in Romania by craftsmen or young Romanian artists.
The legal guarantee of conformity applies only for the lack of conformity, i.e. whether the products are, at the time of their delivery to the consumer, in one or more of the following situations:

1. They do not correspond to the description made by the seller and do not have the same qualities as those of the products that the seller has presented to the consumer as sample or model;
2. They do not correspond to any specific purpose requested by the consumer, purpose made known to the seller and accepted by him at the conclusion of the sales and purchase agreement;
3. They do not correspond to the purposes for which products of the same type are normally used;
4. Being of the same type, they do not present parameters of quality and normal performance that the consumer can reasonably expect, given the product nature and the public statements regarding the practical characteristics thereof made by the seller, the manufacturer or by his representative, especially by advertising or by marking on the product label.

For any problem, confusion or question, the customer shall send a referral to hello@myromanianstore.com. The term in which S.C. ORIGINAL TRADITION S.R.L. undertakes to send a written answer is 3 (three) working days.
Important: the guarantee applies only if the buyer provides proof of the product purchase - the presentation of the sales receipt or the tax invoice is mandatory.
Conditions under which the guarantee shall become unenforceable or void:

• regular obsolescence and wear and tear of the product;
• discoloration of the product or of some component parts following prolonged exposure to severe environmental factors (sun or other strong source of heat, humidity, rain, snow, etc.);
• damage of the product due to calamities (fire, earthquake, flood, lightning, etc.), accidents, fire or theft;
• defects caused by transport, handling and storage under improper conditions (excessive temperature and humidity, thermal shocks - hot/cold type variations, immersing, etc.);
• defects caused by improper, abusive, incorrect, modified use of the product and/or improper conditions, other than those for which it has been tested and designed;
• intervention, repair or modification made by unauthorized persons, including painting the product;
• damage of the product caused, either voluntarily or involuntarily, by mechanical shocks (breaking, hooking, hitting, scratching, etc.), pet animals, rodents and other pests;
• poor maintenance (cleaning using inappropriate methods or products).

The following shall not be considered manufacturing defects and therefore shall not be subject to the granting of the guarantee:

• features of manually manufactured products: ribs, small color differences, characteristic signs and irregularities - precisely this shows the authenticity and quality of the materials from which the products marketed by my romanian store are manufactured;
• small irregularities and imperfections of products or of parts of manually manufactured products.

 

9. RIGHT OF WITHDRAWAL

According to the Emergency Ordinance no. 34/2014, the customer has the right to withdraw from this agreement, without giving any reason, within 14 calendar days. The withdrawal period shall expire after 14 days. In order to exercise your right of withdrawal, you must inform us about your decision to withdraw from this agreement by using an unambiguous statement, i.e. a letter sent by post or e-mail.
If the customer decides to withdraw from this agreement, S.C. ORIGINAL TRADITION S.R.L. shall reimburse any amount received from the customer (excluding the costs of delivery already paid) and no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this agreement. We shall perform this reimbursement using the same payment method as the one used for the initial transaction, unless you have expressly agreed to another reimbursement method; however, you will not be charged fees as a result of such reimbursement. We may postpone the reimbursement until the date we receive the products back or until you have provided us the proof that you have returned the products, the earliest date being valid.
 
Customized products according to the customer requirements, products with physical changes, hits, chipping, scratches and shocks shall not be accepted for return.

 

10. QUALITY OF HOSTING SERVICES, LINKS TO OTHER WEBSITES, MALFUNCTIONS

The www.myromanianstore.com website is hosted by the servers of a third-party company. SC ORIGINAL TRADITION S.R.L. cannot not be held responsible for any errors occurred on the website regardless of the reasons for their occurrence, these including website changes, settings, or updates of programmed scripts. ORIGINAL TRADITION cannot not be held accountable for the errors occurred due to the use of certain browsers for visiting the www.myromanianstore.com website. ORIGINAL TRADITION ORIGINAL TRADITION shall not be responsible for the content, quality or nature of the websites that can be accessed through links from the www.myromanianstore.com website. For those websites, the owners of the websites concerned shall bear the full responsibility.

 

11. SUBSCRIPTION AND UNSUBSCRIPTION TO THE NEWSLETTER

Subscribing and unsubscribing to the www.myromanianstore.com website’s newsletter is free and voluntary and implies acceptance of the following terms of use. The messages sent are not unsolicited and you can unsubscribe at any time by following the instructions from the bottom of each e-mail. The messages sent comply with the Electronic Commerce Law in terms of commercial communication as stipulated by the Romanian and the international legislation.
The use of the newsletter shall be made under the same limitation conditions of the liability in the view of content as authorizing and using the website, under the conditions set out in this document and the privacy policy is extensively described in the "Privacy policy" section. S.C. ORIGINAL TRADITION S.R.L. S.R.L. owns all rights to the content of the newsletter sent to subscribers under the same conditions as for the information published on the website, in accordance with the provisions of this document.
The subscribers to the www.myromanianstore.com newsletter may resubmit these commercial communications to others, as well, under their responsibility only if they have not modified the structure or the content of those messages. Those who have received commercial messages from the subscribers of the www.myromanianstore.com newsletter shall be considered to have been informed in advance by the subscribers about the provisions of this article. In this context, S.C. ORIGINAL TRADITION S.R.L. cannot be held liable in any way for the actions of its subscribers.
SC ORIGINAL TRADITION S.R.L. shall reserve the right to restrict the access of any subscriber to the newsletter if ORIGINAL TRADITION has any reason to believe that the subscriber concerned does not comply with the provisions of this document.

 

12. CODES OF CONDUCT

www.myromanianstore.com complies with the provisions of Law no. 363/2007 of 21.12.2007 on combating unfair practices of traders in relation to consumers and harmonizing the regulations with the European legislation on consumer protection.

 

13. FINAL PROVISIONS

Any other issue caused by the products and services presented on  www.myromanianstore.com and not already dealt with by any article from this document shall be settled amicably within 30 working days from the date of written referral of the problems by the user at hello@myromanianstore.com e-mail address. If there has been a failure in settling amicably the conflict, the jurisdiction lies with the Romanian courts of justice or with an alternative dispute resolution body agreed by both parties.
By agreeing to these "Terms and Conditions" of using the www.myromanianstore.com website, the customer fully assumes the consequences arising from the use of the website under these conditions. The maximum amount of damages that can be paid by S.C. ORIGINAL TRADITION S.R.L. towards any customer is the amount of the sum collected by ORIGINAL TRADITION from this customer.